Our aim is to satisfy our customers with the highest standards and to build long-term relationships. In the unfortunate event that we fail to meet your expectations, we operate a complaints procedure.
If you feel dissatisfied, what should you do?
If your usual business contact is unable to resolve matters to your satisfaction please contact:
The Compliance Officer
Legal & Contingency Limited
60 Fenchurch Street
London EC3M 4AD
Telephone: 020 7397 4363
Fax: 020 7397 4364
Your complaint will be acknowledged within five business days advising you who is dealing with the complaint and indicating when you may expect an answer. We will provide a formal written response within four weeks from receipt of the original complaint.If the complaint cannot be resolved within this timescale we will write with an explanation as to the progress and the likely timescale involved. You will be advised of any further redress available to you, should you believe the matter has not been resolved to your satisfaction.
We are members of the
Financial Ombudsman Service
South Quay Plaza
183 Marsh Wall
London E14 9SA
0800 023 4567
Calls to this number are normally free for people ringing from a "fixed line" phone - but charges may apply if you call from a mobile phone.
0300 123 9 123
Calls to this number are charged at the same rate as 01 or 02 numbers on mobile phone tariffs.
These numbers may not be available from outside the UK - so please call from abroad on +44 20 7964 0500.
At each stage of the process we will:
- Advise you who is handling the complaint
- Advise you when you should expect to receive a detailed response
- Keep you advised of progress as matters develop.
The outcome will be explained to you in detail with full reasoning.